Lucas Lousada

About me

I am based in Dalkeith, Scotland, United Kingdom, and I have been working with Linux for over 15 years. I enjoy making systems easy to use, secure, and resilient for end users while delivering strong customer satisfaction.

I built a personalised Linux distribution for a school program, helped deploy backup solutions, and supported both technical and non-technical teams across multiple countries. I also write troubleshooting guides, onboard new technologies, and help customers integrate storage with Veeam, Commvault, and Rubrik.

Skills

Customer Success

Internal & customer training

Linux

Kubernetes

Artesca

RING

Veeam

Commvault

Rubrik

S3 API

sfused

sproxyd

Ansible

Salt

Docker

Containers

Grafana

Prometheus

Alertmanager

CloudWatch

Wavefront

Kibana

Nagios

Cacti

OSSEC

OCS

Samba

NFS

Linux networking

HTTP

TCP/IP

Python

Bash scripting

Git

GitHub

Jira

Chef

Keycloak

Kafka

Slackware

Debian

nShield cryptography

Internal escalation workflows

Portuguese

English

Experience

Service and Support Engineer

Scality • May 2020 - Present

Maintain RING and Artesca software and advocate for customers within the engineering team.
Write troubleshooting guides for customers and team members.
Act as an entry point for new technologies from engineering and spread knowledge within the team.
Troubleshoot software integration with Veeam, Commvault, Rubrik, and internal tools across medical, governmental, and other customer environments.
Diagnose product, hardware, Linux, and network issues with customers.
Educate customers on Samba/NFS, S3 API, sfused, and sproxyd.
Support container upgrades and deployments using Ansible, and tune Linux servers with Salt.
Maintain high availability for services by managing Kubernetes clusters.
Support and train on Grafana, Prometheus, Alertmanager, Keycloak, and Kafka.
Escalate software and configuration issues internally while maintaining customer ticket interaction.
Create Bash and Python scripts with engineers to automate customer procedures.

Linux SysAdmin

Collabora • July 2019 - May 2020

Supported Linux servers and services using Chef automation.
Delivered support for both technical and non-technical users via ticketing systems.
Managed Debian deployments, collaboration tools, email, calendar, Git, and file sharing.

Technical Support Engineer

nCipher Security • January 2019 - July 2019 • Cambridge, UK

Supported nShield cryptography hardware and software.
Investigated and resolved hardware, software, and network issues.
Collaborated with engineering teams when escalation was required.

Technical Support Engineer

Thales eSecurity • September 2018 - December 2018 • Cambridge, UK

Provided customer support for nShield cryptography systems.
Diagnosed issues, documented solutions, and advised on product optimisation.

Technical desk agent

Hive | Centrica Connected Home • July 2017 - September 2018 • Cambridge, UK

Monitored AWS servers using CloudWatch, Wavefront, and Kibana.
Created scripts to standardize daily tasks and reduce manual workload.
Maintained user databases and managed tickets in Jira.

IT Support Analyst III

Nube • July 2011 - June 2017 • São Paulo, Brazil

Built a Slackware Linux distribution used by about 300 employees.
Implemented monitoring with Nagios, Cacti, OSSEC, and OCS.
Delivered internal training and remote access solutions without VPN.

COBOL Developer

BSI Tecnologia / Unibanco AIG • May 2007 - November 2008

Worked on migrations from COBOL to COBOL2.
Tested and standardized legacy applications using new COBOL features.

Education

Universidade Presbiteriana Mackenzie

Bachelor's degree in System, Networking and LAN/WAN Management

2007 - 2014

Contact

I am available for technical roles, support projects, and infrastructure collaborations. Reach out via email or connect on LinkedIn.

Email me LinkedIn